Torinko NY
A black luxury car on a wet city street at night

Questions

Good to know.

How to become a client, how reservations work, and what to expect on the day.

New York · New Jersey · Connecticut

Good to know

Questions, answered

Can't find what you're looking for? Call Javed at (212) 518-1441 or Oleg at (347) 668-7454 any time, day or night.

How do I become a client?

Torinko NY takes new clients by recommendation only. If an existing client or partner referred you, call Javed or Oleg, or email [email protected], and tell us who sent you. We'll take it from there.

How do I reserve a car?

Once you're a client, simply call, text or email us with the date, time, pickup and destination. We confirm everything, including your price, before the ride.

Do I pay up front?

No. We confirm your all-inclusive price first. Company accounts are billed together, with reports by employee or department code.

What if my flight is late?

Don't worry. We track your flight, so your pickup time moves with your actual landing. Your chauffeur meets you inside the terminal with a name sign and helps with your luggage.

What's included in the price?

Your price covers the car, the chauffeur, tolls, fuel and gratuity. If something changes during the trip, such as an extra stop or extra time, we tell you before anything is added.

Can I change or cancel?

Yes. Let us know as early as you can. Most rides can be changed or cancelled free of charge up to 24 hours before pickup. Weddings and special events have their own terms, which we explain when you reserve.

Do you have child seats?

Yes, free of charge. Just mention your child's age when you reserve.

Can my company open an account?

Yes, through a referral. Company accounts get pre-printed vouchers with your firm's name and account number, V.I.P. cards for executives at no extra charge, one point of contact and consolidated billing.

Do you drive outside New York?

Yes. We cover the whole tri-state area, run long-distance trips along the East Coast, and arrange service in all major cities in the continental US.

A black luxury car on a wet city street at night

By recommendation · Open 24 hours, 7 days

Referred by a client? We’d love to hear from you.

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